Resources for Integrated Care (RIC) has published a series of briefs to help long-term services and support (LTSS) providers, administrators, and other stakeholders, support a diverse direct care workforce that can meet the cultural needs and preferences of dually eligible beneficiaries.
The briefs are:
Organizational Cultural Competence – provides strategies for assessing organizational cultural competence, supporting diversity across all levels of an organization, addressing linguistic competence, and engaging community partners.
Training Culturally Competent Direct Care Workers – highlighted strategies include establishing and building on organizational policies to support cultural competence, using adult learner-centered training methods, and identifying setting- and community-appropriate training programs for direct care workers.
Recruiting and Retaining a Diverse Direct Care Workforce – includes approaches for inclusive hiring practices, supporting staff through an inclusive environment, and proving comprehensive training for direct care workers, supervisors, and administrators.
RIC is supported by the CMS Medicare-Medicaid Coordination Office.